Managed Services

Let us take over the stress related to the

administration of "everything" associated

with the ongoing management of your

on-premises, cloud or "hybrid" computer network!

In the world of IT, problems happen. Computers crash, passwords are lost, email stops working, and the list goes on. And without proper technical support in place, these problems can bring your business to an abrupt – and potentially damaging – halt. 

With our Managed Service / Support Desk solution, you can enjoy peace of mind knowing that our certified technicians can quickly and efficiently resolve even your most complex technical problems.

 

Quick Help Desk Support

We want to ensure that the security of your computer/network remains in place! 

 

Please, ONLY follow the instructions of your DRHA technical support 

representative DO NOT START a Remote Support Session on your computer

unless asked to do so while on a support call with a DRHA

support representative that is addressing an open Help Desk ticket

that you submitted!!!  

 

Q

Our Help Desk supports:
 

  • Microsoft, Apple, and Linux desktop operating systems

  • Microsoft Office 365, Google G-Suite and leading third-party applications

  • E-mail applications and Web browsers

  • Virtual Data Centers, Thin clients and virtual desktop infrastructure (VDI) deployments

  • Hardware and network troubleshooting

  • Multi-Function Network Printer installation and support

  • Mobile device support for Apple, Android, and Windows

  • Active Directory administration

  • Network and Desktop performance problems

  • Virus and malware infections


An Extension of our Remote Monitoring Solution

Not every support issue can be called a catastrophe…until it prevents you from being able to do your job. We’re here to help you stay ahead of the curve, so you can focus on growing your business – and to do so, we’ve adopted a proactive approach to network monitoring and IT maintenance.  

That’s why our help desk is a seamless extension of our remote monitoring platform. So when you call to report an issue, there’s a good chance we’re already aware of the problem you’re experiencing – and are actively working to resolve it.

© 2020 by D.R. Hunt and Associates

755 W. Big Beaver Rd.
Suite 2020
Troy, MI  48084
Office: 248-519-2363