Let us take over the stress related to the
administration of "everything" associated
with the ongoing management of your
on-premises, cloud or "hybrid" computer network!
In the world of IT, problems happen. Computers crash, passwords are lost, email stops working, and the list goes on. And without proper technical support in place, these problems can bring your business to an abrupt – and potentially damaging – halt.
With our Managed Service / Support Desk solution, you can enjoy peace of mind knowing that our certified technicians can quickly and efficiently resolve even your most complex technical problems.
Quick Help Desk Support
We want to ensure that the security of your computer/network remains in place!
Please, ONLY follow the instructions of your DRHA technical support
representative DO NOT START a Remote Support Session on your computer
unless asked to do so while on a support call with a DRHA
support representative that is addressing an open Help Desk ticket
that you submitted!!!
Our Help Desk supports:
Microsoft, Apple, and Linux desktop operating systems
Microsoft Office 365, Google G-Suite and leading third-party applications
E-mail applications and Web browsers
Virtual Data Centers, Thin clients and virtual desktop infrastructure (VDI) deployments
Hardware and network troubleshooting
Multi-Function Network Printer installation and support
Mobile device support for Apple, Android, and Windows
Active Directory administration
Network and Desktop performance problems
Virus and malware infections
An Extension of our Remote Monitoring Solution
Not every support issue can be called a catastrophe…until it prevents you from being able to do your job. We’re here to help you stay ahead of the curve, so you can focus on growing your business – and to do so, we’ve adopted a proactive approach to network monitoring and IT maintenance.
That’s why our help desk is a seamless extension of our remote monitoring platform. So when you call to report an issue, there’s a good chance we’re already aware of the problem you’re experiencing – and are actively working to resolve it.